Condiciones generales de ventas

• Identification

Company name



Legal status and share capital


Limited company with a 312,600 euro capital

Surname and First name of Manager



Registered office – Street address



Post code





Neuville en Ferrain cedex






+33 (0)3 20 28 95 60



Intra-Community VAT


FR 44886180306



886.180.306.00039- RCS LILLE METROPOLE

APE/NAF code




•  General Terms and Conditions of Sale

The website is wholly owned by the UNION TEXTILE EUROPEENNE company, as well as all rights related thereto. Any reproduction, in whole or in part, shall always require the owners’ permission. Similarly, hypertext type links to the website shall only be allowed if they have been requested.

General Terms and Conditions of Sale:

These General Terms and Conditions apply to the online sales made on the website

The online sales made on the websitehttps://www.laines-cheval-blanc.comare exclusively reserved for private individuals and associations in France and abroad.

Our Customer Service will be happy to answer any question you may have. Please e-mail

Acceptance of Terms and Conditions:

The customer acknowledges that, when ordering, he/she read the special conditions of sale stated on this screen and expressly accepts them without reservation. These General Terms and Conditions of Sale govern the contractual relations between the EUROPEAN TEXTILE UNION and its customer, both parties accepting them without reservation. These General Terms and Conditions of Sale will prevail over any other conditions contained in any other document, unless agreed otherwise beforehand, expressly and in writing.

The characteristics of the products presented may change and no modification may give rise to a claim for damages. Should a product development occur that would radically change its nature and its use, the customer shall be notified upon ordering.


The photographs illustrating the products are not contractually binding. Packaging and the band around the yarn may differ from those shown on the photograph. Of course, the product is consistent with the characteristics stated in the data sheet.


Product conformity:

The products sold on our website are deemed to comply with the French legislation in force.

All our products are available in stock. Should an item be out of stock, we will inform you and provide you without delay with a solution that is tailored to your needs.

The customer is deemed to have placed an order and have accepted unreservedly the present General Terms and Conditions of Sale as soon as he/she has clicked on the order confirmation button (“validation”) after he/she has gone through the various steps of the ordering process. The order cannot be registered and confirmed if all the mandatory fields have not been filled in. The order will become final only when it has been confirmed by UNION TEXTILE EUROPEENNE. In the event of a dispute with a customer, the company reserves the right not to accept an order, to suspend any order or delivery, whatever their nature and level of performance. In the event of an error in the recipient’s address details, the seller cannot be held responsible should delivering the product prove impossible.

Once it has confirmed the order, UNION TEXTILE EUROPEENNE undertakes to ship all the items ordered by the purchaser within a deadline of 48 to 72 working hours. As for the carrier, it is contractually bound to deliver the order to the purchaser’s address provided by UNION TEXTILE EUROPEENNE. The package shall be delivered according to the delivery method selected by the customer. Possible delays do not entitle the buyer to claim damages, since UNION TEXTILE EUROPEENNE cannot be held responsible for the shipment of the package by a third party.


In case of apparent defects, the purchaser has the right to return the defective item(s) under the conditions stated in this document. The following are considered as cases of force majeure, releasing the seller from its obligation to deliver: war, riots, fire, strikes, accidents and shortage of raw materials.


Always check your package upon delivery. You have a up 48 hours to lodge a complaint with the carrier should something be missing or damaged.


For reasons of availability or packaging, an order may be delivered to the customer in stages. If so, the customer will only pay for one delivery. Should the customer wish the items to be delivered in two (2) locations, he/she must place two (2) orders, with the thereto associated delivery costs.


During the sales, the package delivery time may vary by 72 hours, regardless of the chosen delivery method.

Right of withdrawal:
You have 14 days from the date of receipt of the items to return your package. In case of exchange or refund, return your new item(s) in its (their) original, undamaged packaging, accompanied by any accessories, operating instructions and documentation to the following address:


Service retours Internet / Internet Returns Department

14 rue Bouret

F-59610 Fourmies


Should the customer exercise his/her right of withdrawal, the UNION TEXTILE EUROPEENNE company shall, after receipt of the goods, refund the amounts paid by the customer, free of charge, with the exception of transport costs, within a maximum period of 15 days. The refund shall be made using the same method of payment as the one used when placing the order.


Apart from occasional promotional actions, the return transport costs shall be borne by the customer if he/she exercises this right. The consumer must keep his request for return until his/her purchase has been refunded.

Prices are given in euros including all taxes. The prices stated on the “product” data sheets do not include transport. The prices stated in the order confirmation are the final prices, including French VAT. These prices include the product price, handling, packaging and storage costs, transportation and commissioning costs.


UNION TEXTILE EUROPEENNE reserves the right to modify its prices at any time. The prices charged are those shown on the catalogue in force at the time of the order.

The price charged to the customer is the price stated on the order confirmation sent by UNION TEXTILE EUROPEENNE. The invoice will be sent by e-mail.

If the payment is made online by bank card, the UNION TEXTILE EUROPEENNE company offers a payment facility through the BANQUE BNP PARIBAS secure bank server. Your bank card number will then be directed to the bank’s servers, and your payment will be made directly to a bank in a secure environment without going through the online shop’s server, a guarantee that is even more important since your card numbers will be known only to our banking partner. The order confirmed by the customer will be considered effective only when the relevant bank payment centres have approved the transaction. Should the transaction be declined, the order will be automatically cancelled and the customer informed by e-mail.

Payments by cheque are not accepted on the website.


You can use your Paypal account as an alternative payment method.

Furthermore, UNION TEXTILE EUROPEENNE reserves the right to refuse any order from a customer with whom a dispute is pending. In the event of non-payment, forwarding your customer account to our litigation department will automatically incur a 10% surcharge as a penalty for breach of the contractual obligation on the principal of your debt, plus the lump-sum costs inherent to this procedure.

Legal fixed compensation for recovery costs:

A fixed compensation amount of 40 euros will be owed to the creditor to cover recovery costs in case of late payment (article D441-3 / D441-5 / D441-6 of the Commercial Code).

This contract is governed by French law. UNION TEXTILE EUROPEENNE cannot be held liable for any loss or damage, whether material, immaterial or physical, which may result from the malfunction or misuse of the products marketed. The same applies to any changes in the products resulting from the manufacturers. The responsibility of UNION TEXTILE EUROPEENNE will in any case be limited to the amount of the order and cannot be blamed for simple errors or omissions which may occur despite all the precautions taken in presenting the products.


Should the purchaser encounter difficulties in the performance of this contract, he/she has the option to seek, before any legal action, an amicable solution, specifically with the assistance of:

- a trade association in the sector;

- a consumer association or any other counsel of his/her choice.


Please keep in mind that the search for an amicable solution does not suspend the short legal guarantee period, or the contractual warranty period. The purchaser is reminded that, in general and subject to the assessment of the Courts, compliance with the provisions of this contract relating to the contractual warranty presupposes that the purchaser has met his/her financial obligations towards the seller.


Complaints or disputes will always be given careful consideration, always presuming that the person who takes the trouble to expose his/her circumstances does so in good faith. In the event of a dispute, the customer will first contact the company in order to reach an amicable solution.

Failing this, the Commercial Court of LILLE METROPOLE shall have exclusive jurisdiction, regardless of the agreed place of delivery and method of payment.

All our items are covered by the legal warranty against hidden defects. The customer may not claim under the warranty in case of misuse of the products and its consequences and cover is subject to the strict observance of the payment deadlines and modalities. Don’t hesitate to contact our services by e-mail should you have any queries at:

After Sales Service:
Monday to Friday from 9 am to 4 pm, our Customer Service is there to assist you, whatever your problem.

Retention of Title Clause:
The products delivered remain the property of UNION TEXTILE EUROPEENNE until they have been paid in full. Failing this, UNION TEXTILE EUROPEENNE shall be entitled to demand the immediate return of the products delivered.

Download of Knitting Patterns:
Downloaded Knitting Patterns are instantly delivered by e-mail to the final recipient(s).


Final recipients of Knitting Patterns and Catalogues:
UNION TEXTILE EUROPEENNE undertakes to dispatch the Knitting Patterns to the e-mail address provided by the customer, without making any modification or correction to the latter. The provision of valid e-mail addresses is in fact the customer’s sole responsibility.


UNION TEXTILE EUROPEENNE cannot therefore be held responsible if the Knitting Patterns cannot be delivered, in particular in the case of an incorrect, invalid or misspelled e-mail address.

The Knitting Patterns therefore involve the provision of a free intangible service and instant delivery by e-mail.


Intellectual property:

All the data (trademarks, brands, logo, photos, descriptions of the products) published on the website is protected by copyright and is the exclusive property of UNION TEXTILE EUROPEENNE.


Only the use of this data for private purposes is permitted. Any use, reproduction, dissemination or alteration for commercial use is strictly prohibited.


The web user and/or customer undertake(s) not to use the data belonging to UNION TEXTILE EUROPEENNE without the latter’s prior written agreement.


Likewise, no website may create a link to the website without the written consent of UNION TEXTILE EUROPEENNE.


As a rule, the above-mentioned data cannot be used in any way without the written consent of UNION TEXTILE EUROPEENNE. Where there is no such agreement, the use of the data published on our website will be deemed to be a copyright infringement. The offender can be prosecuted under intellectual property laws.


Legal Information:
Personal information gathered for the purpose of online sales must be filled in, since this data is indispensable for the processing and dispatching of orders, issuing invoices and drafting warranty contracts. Missing information will result in the order not being confirmed.


In accordance with the Data Protection Act (Loi “Informatique et Libertés”), the processing of personal data concerning customers is subject to a declaration to the CNIL, the French national Commission for Data Protection and Liberties, under the No. 1912687 v 0 dated 11 December 2015.

The customer has the right to access, modify, rectify and delete data concerning him /her (Article 34 of the law of 6 January 1978), which he/she can exercise at UNION TEXTILE EUROPEENNE.


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